Política de reembolso

DIGITAL PRODUCT REFUND POLICY

Effective date: September 17, 2026

This policy applies to downloadable files and other digital content sold by GUANIVA, operated by Rudy Rosales R., San Miguel, Santo Domingo, Heredia, Costa Rica.

DIGITAL DELIVERY

Digital products are normally delivered immediately after successful payment through a secure download link displayed on the order confirmation page and sent to the email address provided at checkout. Customers are responsible for providing a valid email address and maintaining access to it.

REFUND ELIGIBILITY

Because digital products can be accessed, downloaded, copied, or retained immediately after delivery, purchases are generally final once access has been provided.

However, GUANIVA will review the request and provide an appropriate remedy when:

• The file is corrupted, incomplete, materially different from its description, or cannot be accessed after reasonable troubleshooting.

• The same product was purchased more than once by mistake.

• An unauthorized or demonstrably fraudulent transaction occurred.

• A refund, price reduction, replacement, repair, or cancellation is required by applicable consumer law.

Before issuing a refund for a technical problem, GUANIVA may provide a corrected or replacement file, refreshed download link, compatible version, or reasonable instructions to restore access. This does not limit any mandatory consumer remedy.

CHANGE OF MIND AND IMMEDIATE ACCESS

Where permitted by law, change-of-mind refunds are not offered after the digital content has been made available or downloaded.

Customers who request immediate delivery expressly consent to performance beginning immediately and acknowledge that this may affect or end a statutory withdrawal or cancellation right once access begins.

Where applicable law does not permit that right to be waived, the customer’s statutory rights remain unchanged.

HOW TO REQUEST ASSISTANCE

Contact hello@guaniva.com within 14 days after purchase and provide:

• The order number.

• The purchaser’s email address.

• The product name.

• A brief description of the problem.

Do not send payment card information, passwords, or other confidential credentials by email. We aim to acknowledge requests within three business days.

DOWNLOAD ACCESS

Download links may be subject to reasonable download limits for security and licensing purposes. Customers should download the files promptly and retain a personal backup.

If a legitimate purchaser reaches a download limit or loses access, GUANIVA may verify the order and restore access, subject to applicable law.

PAYMENT DISPUTES

Customers are encouraged to contact GUANIVA before initiating a payment dispute so that duplicate billing, access, or technical problems can be investigated promptly.

This request does not restrict any legal right to dispute an unauthorized transaction with a payment provider.

MANDATORY CONSUMER RIGHTS

Nothing in this policy excludes, restricts, or replaces rights and remedies that cannot legally be waived under the consumer protection laws applicable to the customer.