Política de envío
DIGITAL DELIVERY POLICY
Effective date: September 17, 2026
GUANIVA currently sells downloadable digital products. No physical product will be shipped unless a product page expressly states otherwise.
DIGITAL DELIVERY
After successful payment, the customer will normally receive access to the purchased digital product through:
• A secure download link displayed on the order confirmation or status page.
• A download email sent to the email address entered during checkout.
Digital delivery is normally initiated immediately after successful payment. Payment reviews, fraud-prevention checks, technical interruptions, or an incorrect email address may delay delivery.
CUSTOMER EMAIL ADDRESS
Customers are responsible for entering a complete and accurate email address during checkout and maintaining access to that account.
If the delivery email is not visible, the customer should check the spam, junk, promotions, and other filtered-email folders before requesting assistance.
NO PHYSICAL SHIPPING
Digital purchases do not include printed books, physical planners, storage devices, packaging, courier service, or postal delivery.
A shipping address requested by the checkout system does not mean that a physical product will be delivered.
DOWNLOAD ACCESS
Download links are intended solely for the original purchaser and may be subject to reasonable download limits for security and licensing purposes.
Customers should download the files promptly and retain a personal backup. Download links and files must not be shared, forwarded, published, redistributed, sold, or made available to third parties.
TECHNICAL REQUIREMENTS
Customers are responsible for having:
• A reliable internet connection.
• Sufficient device storage.
• Software capable of opening PDF and ZIP files.
• Permission to download and save files on their device.
GUANIVA is not responsible for restrictions imposed by a customer’s device, employer, institution, internet provider, email provider, security software, or local network.
DELIVERY PROBLEMS
If a customer does not receive or cannot access a purchased file, they should contact hello@guaniva.com and include:
• The order number.
• The purchaser’s email address.
• The product name.
• A brief description or screenshot of the problem.
GUANIVA may verify the order and provide a refreshed download link, corrected file, compatible version, or reasonable troubleshooting assistance.
PRODUCT UPDATES
When GUANIVA replaces a digital resource with a corrected or updated version, previous purchasers may receive a notification containing a secure link to the latest available file.
Updates do not guarantee indefinite access, future editions, additional materials, or continuous product development unless expressly stated in the product description.
CONTACT
GUANIVA
Operated by Rudy Rosales R.
San Miguel, Santo Domingo, Heredia, Costa Rica
Email: hello@guaniva.com
Website: https://guaniva.com